Frequently Asked Questions

Discover everything you need to know about your Laura Mercier experience.

What is the status of my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also log into your account to view your order history and current status.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or new condition to qualify for a full refund.

Does Laura Mercier test on animals?

Laura Mercier is committed to the elimination of animal testing. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.

How do I find my perfect shade of Tinted Moisturizer?

You can use our online Shade Finder tool or book a virtual consultation with one of our beauty experts to find the perfect match for your skin tone and undertone.

Are your products safe for sensitive skin?

Many of our products, including our iconic Translucent Loose Setting Powder, are dermatologist-tested and formulated to be non-comedogenic. However, we recommend checking the specific ingredient list for each product if you have known allergies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Afterpay, and Apple Pay for a seamless checkout experience.